Refund Policy — IPTV Smarters Pro Subscription UAE

Effective Date: 
Website: https://iptvsmartersprodubai.ae

At IPTV Smarters Pro Subscription UAE, we are committed to providing reliable IPTV services across Dubai and the UAE. This Refund Policy explains when refunds are applicable, how requests are processed, and what conditions apply.

This policy aligns with our Privacy Policy and Terms & Conditions.

1. Eligibility for Refunds

You may qualify for a refund if:

• You experience verified technical issues caused by our servers

• Our support team is unable to resolve the issue

Before requesting a refund, please complete basic troubleshooting:

✅ Restart router/device
✅ Update your IPTV player app
✅ Try another device or network
✅ Follow our Installation Manual

Check your internet speed using the external tool:
🔗 Speedtest.net (https://www.speedtest.net)

2. Non-Refundable Cases

Refunds are not available in the following cases:

• 1-month plan (considered a trial)

• Issues caused by user devices, ISP limitations, weak Wi-Fi, or blocked traffic

• Temporary buffering, minor lags, or regional restrictions

• Incorrect installation or incompatible devices

• Failure to follow our Device Compatibility Guide

• Requests made after 48 hours of purchase

• Preference changes or switching providers

Learn more about connection requirements on:
🔗 Netflix Recommended Speeds
https://help.netflix.com/en/node/306

3. Service Reliability Guarantee

Our servers aim to deliver stable FHD and 4K streaming.

If a verified outage lasts over 48 hours, you may choose:

• ✅ A full refund, or

• ✅ A free extension equal to the affected period

Explore upgrade or renewal options here:
🔗 Pricing Plans

4. How to Request a Refund

To request a refund:

Send an email with subject line “Refund Request” to:
📧 [email protected]

Include:

• Your order number

• Email used during purchase

• Device + IPTV app used

• Description of the issue

• Screenshot or video proof

We respond within 24 hours.

5. Processing Your Refund

Approved refunds are processed according to:
🔗 Stripe Refund Policy
https://stripe.com/refunds

Refunds are issued to the original payment method (Stripe, PayPal, card).
Processing time may take 5–10 business days depending on your bank.

6. Chargebacks

Please contact us before filing a chargeback.
We resolve most issues quickly and fairly through support.

Need help? Visit our Contact Page.

7. Updates to This Policy

This Refund Policy may be updated periodically.
The latest version will always appear at:
🔗 https://iptvsmartersprodubai.ae/refund-policy

8. Contact Us

📧 Email: [email protected]
📱 WhatsApp Support (10 AM – 10 PM GMT): Chat Here
🌍 Website: https://iptvsmartersprodubai.ae